Event Guarantee

At Prosport Travel, we are committed to delivering an exceptional experience, ensuring that all tickets and hospitality packages available on our site are secure, official, and based on real-time allocations. We work directly with trusted partners and adjust availability in line with venue capacities, offering you peace of mind with every booking. However, we understand that sometimes unexpected changes, like event rescheduling or adjustments in spectator allowances, can occur. Our Event Guarantee is here to reassure you that your booking is protected, no matter what.

What Our Event Guarantee Covers

1. Rescheduled Events
If your chosen event is rescheduled, we want you to know that your booking remains intact. Your original ticket will automatically be valid for the new event date, so you can rest assured that you won’t miss out. We recommend checking the updated event schedule on the official event website, but our customer service team will also be in touch to confirm all details, making sure you’re informed of the new date. If you’ve booked accommodation through us, we’ll work to transfer your reservation to align with the rescheduled event, helping to make your travel arrangements as seamless as possible.

2. Cancelled Events or Events Held Behind Closed Doors
In the rare instance that an event is cancelled outright or held without spectators, you will receive a credit voucher equal to the full value of your original booking, which can be used toward any future event on our website. This way, you can look forward to enjoying a different experience when it suits you. However, please note that this voucher applies only to bookings made directly with Prosport Travel. For independently arranged travel elements, such as flights or accommodations, we recommend checking the cancellation policies of your provider, as we are unable to offer compensation for external bookings.

3. Exceptional Customer Support
Our team is dedicated to providing the best support throughout any event changes. Whether your event is rescheduled, cancelled, or adjusted, our customer service team will proactively reach out to ensure you’re fully updated on next steps. From confirming rescheduled dates to discussing credit options, we’re here to make the process as smooth as possible for you.

At Prosport Travel, we want every sports travel experience to be memorable and worry-free. Our Event Guarantee is designed to provide you with the flexibility, support, and confidence to book with peace of mind, knowing that we’re committed to finding the best solution for you should any unexpected changes arise.